FAQs

How do I order?

Simply follow the on-screen prompts and instructions. Your Basket will automatically be emailed to you once you Submit Order.

What are the minimum and maximum quantities I can order?

Each product has a different minimum and maximum order quantity. These are shown within the product description for each individual item.

Can I order different quantities to those shown?

Please contact Silvia Craig for approval at [email protected] if you need to increase the allotted quantity.

I would like my own design printed on the items I order, can I do this?

The designs are pre-approved and orders via this site are for those designs only. If you require a different design please contact Silvia Craig at [email protected].

I am looking for a new product that is not shown in this collection, where do I get them from?

Please send any requirements for bespoke or new promotional items to the Marketing Intake Form.

I have an event date that is closer than the delivery lead time stated, what can I do?

Please contact our Customer Service Team [email protected] and they will advise you.

I would like to know how my order is progressing, how do I find out?

Please contact our Customer Service Team [email protected] and they will advise you.

How do I obtain log-in and password information?

Please contact Kristen Cook at [email protected] to request a log-in and password.

Can I place orders for my Partners?

No, this portal is for Tobii Dynavox employees only. Any requests for Partner orders should be directed to Kristen Cook [email protected].

Who do I contact with additional questions?

If you have questions about order quantities, the Tobii Dynavox partnership with Fluid Branding or other topics, please contact Kristen Cook [email protected]